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Website: https://www.jooser.com/
Effective Date: October 2025
By accessing or using the mobile electric vehicle charging services ("Services") provided by Jooser, LLC (“Jooser,” "Company," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Agreement"). If you do not agree to all the terms and conditions of this Agreement, you may not use our Services.
2.1 Charging Network. The Company provides a fleet of mobile EV charging vehicles which travel to a location designated by you to charge your electric vehicles. Our fleet is outfitted with connector types compatible with most EVs.
2.2 Customer Support. We offer customer support during regular business hours for technical assistance, billing inquiries, and service-related issues.
2.3 Membership Options. We offer various membership plans with different pricing structures and benefits.
2.4 Mobile Charging. Jooser provides on-demand mobile electric vehicle (EV) charging services at customer-specified locations.
3.1 Account Creation. To use our Services, you must create an account with accurate information and keep it up to date.
3.2 Account Security. You are responsible for safeguarding your login credentials and activity under your account.
3.3 Eligibility. You must be at least 18 years old to use our Services.
3.4 Account Verification. We may require identity and payment verification before granting full access.
3.5 Data Privacy. Information collected is governed by our Privacy Policy.
4.1 Fees. Fees may vary by location, time, charging speed, and membership status.
4.2 Payment Methods. We accept major credit and debit cards and mobile payments.
4.3 Billing. You authorize us to charge your stored payment method.
4.4 Taxes. Taxes are charged separately where applicable.
4.5 Disputed Charges. You must notify us of any incorrect charges within 30 days.
4.6 Failed Payments. We may suspend service until payment issues are resolved.
5.1 Proper Use. You agree to use the Services in compliance with all laws.
5.2 User Responsibilities. You are responsible for ensuring vehicle compatibility, accessibility for charging, and reporting issues.
5.3 Prohibited Activities. Users may not damage equipment, use unauthorized adapters, resell electricity, or interfere with operations.
5.4 Reservation System. Reservation policies and cancellation fees may apply.
5.5 Damage to Equipment or Fleet. You may be responsible for costs resulting from improper use or negligence.
5.6 Vehicle Requirements. You are solely responsible for ensuring your vehicle’s compatibility and condition.
6.1 By User. You may close your account at any time.
6.2 By Company. We may suspend or terminate your access due to violation or non-payment.
6.3 Effect of Termination. Outstanding charges remain payable.
All service-related content is owned by Jooser or its licensors.
Services are provided “AS IS” without warranties beyond those expressly stated.
We are not liable for indirect or consequential damages. Liability is capped at $100 or six months of fees paid.
You agree to indemnify Jooser from claims arising from misuse or violations.
Disputes will be resolved by binding arbitration in New York, NY.
We may modify this Agreement with notice. Continued use signifies acceptance.
Your data is handled in accordance with our Privacy Policy.
You agree to follow all applicable laws and regulations.
This Agreement constitutes the entire agreement between parties.
Contact Information:
Jooser, LLC
info@joosercharge.com
888-462-4817
By using our Services, you acknowledge acceptance of these terms.