JOOSER, LLC TERMS OF SERVICE AND PRIVACY POLICY Website: https://www.jooser.com/ Effective Date October 2025 1. ACCEPTANCE OF TERMS By accessing or using the mobile electric vehicle charging services ("Services") provided by Jooser, LLC (“Jooser,” "Company," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Agreement"). If you do not agree to all the terms and conditions of this Agreement, you may not use our Services. 2. SERVICE DESCRIPTION 2.1 Charging Network. The Company provides a fleet of mobile EV charging vehicles which travel to a location designated by you to charge your electric vehicles. Our fleet is outfitted with various connector types which are compatible with most electric vehicles. 2.2 Customer Support. We offer customer support during regular business hours for technical assistance, billing inquiries, and service-related issues through our website, and dedicated support hotline. 2.3 Membership Options. We offer various membership plans with different pricing structures and benefits, as detailed on our website. 2.4 Mobile Charging. Jooser provides on-demand mobile electric vehicle (EV) charging services at customer-specified locations. 3. REGISTRATION AND ACCOUNT 3.1 Account Creation. To use our Services, you must create an account by providing accurate, current, and complete information. You agree to promptly update your information if any changes occur. 3.2 Account Security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other security breach. 3.3 Eligibility. You must be at least 18 years old and capable of forming a legally binding contract to use our Services. By creating an account, you represent and warrant that you meet these eligibility requirements. 3.4 Account Verification. We may require additional verification of your identity or payment information before allowing full access to our Services.3.5 Data Privacy. Information collected during registration and account usage is subject to our Privacy Policy, which is incorporated by reference into this Agreement. 4. PAYMENT TERMS 4.1 Fees. Charging fees are displayed on our website. Fees may vary by location, time of day, charging speed, vehicle size, and membership status. Further, fees may be adjusted in cases of emergency bookings and reservations. We reserve the right to modify our fees with or without advance notice to you and in our sole discretion. 4.2 Payment Methods. We accept major credit cards, debit cards, mobile payment platforms, and other payment methods as specified on our website. You may store multiple payment methods in your account for convenience. 4.3 Billing. You authorize us to charge your payment method for all fees incurred. Charges will appear on your statement as "Jooser, LLC" or a similar identifier. We will provide electronic receipts for all transactions. 4.4 Taxes. All fees are exclusive of applicable federal, state, and local taxes, which will be charged separately and clearly identified on your receipt. 4.5 Disputed Charges. If you believe you have been incorrectly charged, you must notify us within 30 days of the charge by contacting our customer service department. We will promptly investigate and resolve legitimate disputes. 4.6 Failed Payments. If your payment method is declined or payment fails, we may suspend your access to our Services until payment is successfully processed. We may also charge a reasonable administrative fee for processing failed payments. 5. USE OF SERVICES 5.1 Proper Use. You agree to use our Services only for their intended purpose and in accordance with all posted instructions, safety guidelines, and applicable laws and regulations. 5.2 User Responsibilities. You are responsible for: o Ensuring your vehicle is compatible with our charging equipment o Providing advance notice of a cancellation of your reservation o Monitoring your charging session and any assessed fees o Ensuring your vehicle is in a location where our mobile EV charging fleet vehicles can reasonably access it o Reporting any equipment malfunctions, damage, or safety concerns 5.3 Prohibited Activities. You shall not:o Damage, tamper with, or attempt to repair charging equipment o Block access to any mobile EV charging fleet vehicle when not actively charging o Use adapters or modifications not approved by the Company o Resell or redistribute our Services or electricity obtained from our mobile EV charging fleet o Use the Services for any unlawful purpose o Interfere with other users' access to or use of the Services o Engage in any activity that could damage or impair the functionality of our charging infrastructure o Transmit harmful, offensive, or inappropriate content 5.4 Reservation System. Services reservations can be done through our website and are subject to additional terms, which provided at the time of booking. Failure to have your vehicle ready and in an accessible area for our mobile EV charging fleet vehicle to access it and, namely, its charging port, may result in cancellation of your reservation and applicable fees. Cancellation policies and fees may apply as specified in our app or website. 5.5 Damage to Equipment or Fleet. You may be held liable for any damage to charging equipment resulting from improper use, negligence, or willful misconduct. This includes, but is not limited to, damage to connectors, cables, displays, and payment systems. Furthermore, you will be held responsible for the full cost of repair or replacement for any damage caused by your vehicle to the Company's mobile EV charging fleet or other assets, arising from a malfunction of your vehicle or your failure to adhere to these terms. 5.6 Vehicle Requirements. Your electric vehicle must be compatible with our charging equipment and meet safety standards. You are responsible for ensuring your vehicle is in proper working condition for charging. You acknowledge that the Company has no way of knowing the condition of your vehicle's battery, motor, or electrical systems. It is your sole responsibility to ensure your vehicle is properly maintained and fully compatible with the charging services requested. The Company is not responsible for any pre-existing conditions or latent defects in your vehicle that may be exacerbated by the charging process. 6. TERMINATION 6.1 By User. You may terminate your account at any time by contacting customer service. Termination will be effective upon confirmation by our customer service team. You remain responsible for any charges incurred prior to termination.6.2 By Company. We reserve the right to suspend or terminate your access to the Services for violation of this Agreement, non-payment, or any other reason at our sole discretion. We will provide notice of termination when reasonably possible. 6.3 Effect of Termination. Upon termination: o Your right to access and use the Services will immediately cease o Any outstanding charges will become immediately due and payable o We may retain your account information as required by law or as necessary to protect our legal interests o Provisions of this Agreement that by their nature should survive termination shall survive, including without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability 7. INTELLECTUAL PROPERTY 7.1 Ownership. All content, software, technology, designs, data, and materials used to provide the Services are owned by the Company or its licensors and are protected by intellectual property laws. This Agreement does not grant you any rights to such intellectual property except for the limited license to use the Services as set forth herein. 7.2 Limited License. We grant you a limited, non-exclusive, non-transferable, revocable license to use and access our Services solely for your personal, non-commercial use in accordance with this Agreement. 7.3 Restrictions. You shall not: o Copy, modify, or create derivative works based on our Services or content o Reverse engineer, decompile, or disassemble any aspect of our Services o Remove, alter, or obscure any proprietary notices on our Services or content o Use our trademarks, logos, or service marks without our prior written consent o Use our Services or content in any manner that infringes the intellectual property rights of any third party 8. WARRANTIES AND DISCLAIMERS 8.1 Limited Warranty. We warrant that our mobile EV charging fleet vehicles will be operational and available for use in accordance with their specifications, subject to routine maintenance, force majeure events, and other factors beyond our reasonable control. 8.2 Service Warranty. We warrant that we will provide the Services with reasonable care and skill, in accordance with industry standards and applicable laws and regulations.8.3 Disclaimer of Warranties. EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. 8.4 Availability. We do not guarantee the availability of the Services at any specific time. Services may be unavailable due to maintenance, repairs, upgrades, or use by other customers. 9. LIMITATION OF LIABILITY 9.1 Exclusion of Certain Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES. 9.2 Liability Cap. THE COMPANY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO THE COMPANY IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY; OR (B) ONE HUNDRED DOLLARS ($100). 9.3 Exceptions. Nothing in this Agreement shall limit or exclude our liability for: o Death or personal injury resulting from our negligence o Fraud or fraudulent misrepresentation o Any liability that cannot be excluded or limited by law 9.4 Essential Purpose. The parties acknowledge that the limitations of liability set forth in this section are essential elements of the basis of the bargain between the Company and you, and will apply even if a remedy is found to have failed of its essential purpose. 9.5 Disclaimer Regarding Vehicle Damage. The Company shall not be liable for any damage to your vehicle, including but not limited to its battery, engine, charging port, electrical system, or exterior finish, that may occur during a charging session. You assume all risk of damage to your vehicle arising from or related to pre-existing conditions, vehicle incompatibility, or failure to properly maintain your vehicle. 10. INDEMNIFICATION10.1 User Indemnification. You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from any third-party claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) directly arising from: o Your use of the Services in violation of this Agreement o Your violation of any applicable law, regulation, or third-party right o Your negligence or willful misconduct 10.2 Procedure. We will promptly notify you of any claim subject to indemnification and cooperate with you in defending such claim. You may not settle any claim without our prior written consent if such settlement would impose any obligation on the Company. 11. DISPUTE RESOLUTION 11.1 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of New York without regard to its conflict of law provisions. 11.2 Informal Resolution. Before initiating any formal dispute resolution proceeding, you agree to first contact us directly and attempt to resolve the dispute informally by sending a written notice describing the dispute and your proposed resolution to our customer service department. 11.3 Arbitration. If the dispute cannot be resolved informally within 60 days, any controversy or claim arising out of or relating to this Agreement shall be resolved by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in New York, New York, unless you and the Company agree to conduct the arbitration by telephone or written submissions. 11.4 Small Claims Court. Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes or claims within the scope of that court's jurisdiction. 11.5 Class Action Waiver. You and the Company agree that any arbitration or court proceeding shall be limited to the dispute between the Company and you individually. YOU ACKNOWLEDGE AND AGREE THAT YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. 11.6 Injunctive Relief. Notwithstanding the foregoing, the Company may seek injunctive or other equitable relief to protect its intellectual property rights or prevent irreparable harm in any court of competent jurisdiction. 11.7. Regulatory Agency Complaints. Nothing in this Agreement shall prevent you or the Company from bringing issues to the attention of federal or state agencies. However, this right does not extend to seeking or accepting any individual monetary or other remedy, which must be pursued exclusively through the binding arbitration process detailed in this section. 12. CHANGES TO TERMS12.1 Modifications. We may modify this Agreement at any time by posting the revised terms on our website. We will provide notice of material changes through our website, by email, or by other reasonable means. 12.2 Effective Date. Changes will become effective 30 days after they are posted, except for changes addressing new functions or made for legal reasons, which will be effective immediately. 12.3 Acceptance. Your continued use of the Services after the effective date of any changes constitutes acceptance of the modified terms. If you do not agree to the modified terms, you must stop using the Services and terminate your account. 13. PRIVACY POLICY 13.1 Data Collection and Use. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into this Agreement by reference. By using our Services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy. 13.2 Communications. You agree that we may send you service-related communications, including notices of changes to this Agreement, by email, push notification, or other reasonable means. You may opt out of non-essential communications. 14. COMPLIANCE WITH LAWS 14.1 Applicable Laws. Our Services comply with applicable federal, state, and local laws and regulations, including but not limited to: o New York State Energy Plan o Clean Energy Standard o New York State Building Code requirements for EV charging infrastructure o Americans with Disabilities Act (ADA) o Federal, state, and local consumer protection laws o Payment Card Industry Data Security Standards (PCI DSS) 14.2 Electric Vehicle Charging Regulations. We adhere to all applicable regulations regarding electric vehicle charging infrastructure in New York State, including: o New York State Public Service Commission regulations o Utility interconnection requirements o Environmental and safety standardso Local zoning and permitting requirements 14.3 User Compliance. You agree to comply with all applicable laws, regulations, and ordinances when using our Services, including traffic laws, parking regulations, and property rules at charging locations. 15. MISCELLANEOUS 15.1 Entire Agreement. This Agreement, together with the Privacy Policy and any additional terms referenced herein, constitutes the entire agreement between you and the Company regarding the Services and supersedes all prior agreements and understandings, whether written or oral. 15.2 Severability. If any provision of this Agreement is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render this Agreement unenforceable or invalid as a whole, and such provision shall be deleted without affecting the remaining provisions. 15.3 No Waiver. The failure of the Company to enforce any right or provision of this Agreement will not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing. 15.4 Assignment. You may not assign or transfer this Agreement, by operation of law or otherwise, without the Company's prior written consent. The Company may assign this Agreement in whole or in part, without restriction or notification, to any affiliate or successor in interest in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. 15.5 Force Majeure. Neither party shall be liable for any failure or delay in performance under this Agreement due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, riots, civil unrest, government action, power failures, or internet or telecommunications disruptions. 15.6 Relationship of Parties. Nothing in this Agreement creates any agency, partnership, joint venture, or other form of joint enterprise between you and the Company. 15.7 Third-Party Beneficiaries. This Agreement does not confer any third-party beneficiary rights on any person or entity who is not a party to this Agreement. 15.8 Contact Information. For questions about these Terms, please contact us at: Jooser, LLC 542 E 79th St, New York, NY 10075 info@joosercharge.com 888-462-4817ACKNOWLEDGMENT By using our Services, you acknowledge that you have read this Agreement, understand it, and agree to be bound by its terms and conditions. If you do not understand any of the terms or conditions of this Agreement, please contact us for clarification before using our Services. PRIVACY POLICY Effective Date October 2025 Website: https://www.jooser.com/ 1. INTRODUCTION Jooser, LLC ("Jooser," "we," "our," or "us") is committed to protecting your privacy and providing you with a secure experience when using our electric vehicle charging services and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.jooser.com, utilize our Services, or utilize or otherwise interact with our mobile EV charging fleet. This Privacy Policy applies to information we collect: o On our website o From your use of the Services and our mobile EV charging fleet o Through email, text, and other electronic communications Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies, please do not access or use our services. 2. INFORMATION WE COLLECT 2.1. Personal Information. We may collect the following types of personal information: o Contact Information: Name, email address, phone number, mailing address o Account Information: Username, password, account preferences o Payment Information: Credit card details, billing address, payment history o Vehicle Information: Make, model, license plate number, VIN, and charging specifications o Location Data: GPS data when using our Services o Usage Data: Charging history, frequency of use, duration of charging sessions, energy consumption o Communication Data: Customer service inquiries, feedback, survey responses2.2. Non-Personal Information. We may also collect non-personal information, including: o Browser type and version o Operating system o IP address o Device information and identifiers o Usage patterns and preferences o Aggregated charging data o Traffic data and site interaction metrics 2.3. Collection Methods. We collect information directly from you when you create an account, use our Services, reserve Services from one of our mobile EV charging vehicles, make a payment, contact customer service, complete forms, or participate in surveys or promotions; automatically through cookies, server logs, usage data collection, and location-based services (with your consent); and from third parties, such as payment processors, business partners, public databases, and social media platforms (if you connect your account). 3. USE OF COOKIES AND TRACKING TECHNOLOGIES 3.1. Cookies and Similar Technologies. We use cookies and similar tracking technologies to track activity on our website to hold certain information. A cookie is a small file placed on your device that enables certain features and functionality. 3.2. Types of Cookies We Use. o Essential Cookies: Required for the operation of our website and services. o Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze how users navigate our website. o Functionality Cookies: Enable us to personalize content and remember your preferences. o Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow. 3.3. Your Cookie Choices. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service. 4. HOW WE USE YOUR INFORMATION 4.1. Providing and Improving Services. We use your information to operate, maintain, and improve our Services and website; process and complete transactions; send service-related notifications; provide customer support and respond to inquiries; and develop new features and services. 4.2 Communication and Marketing. We use your information to send administrative information, such as updates to our terms, conditions, and policies; send promotional communications, such as special offers, newsletters, and information about new services (with your consent where required by law); respond to your comments, questions, and requests; and conduct surveys and collect feedback. 4.3. Analytics and Optimization. We use your information to analyze usage patterns and trends; monitor and analyze the effectiveness of our services; develop and improve marketing strategies; personalize your experience; and generate aggregated, non-identifying analytics. 4.4. Legal and Security Purposes. We use your information to detect, investigate, and prevent fraudulent transactions and other illegal activities; protect the rights, property, or safety of Jooser, our users, or others; comply with applicable laws, regulations, and legal processes; and enforce our terms of service and other agreements. 5. DISCLOSURE OF YOUR INFORMATION 5.1. Service Providers. We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processors, cloud storage providers, and marketing partners. These service providers are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to keep your information secure and confidential. 5.2. Business Transfers. If Jooser is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information. 5.3. Legal Requirements. We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). 5.4. With Your Consent. We may share your information with third parties when you have given us your consent to do so. 5.5. Sale of Personal Information. We do not sell your personal information to third parties for their marketing purposes. 6. LOCATION INFORMATION 6.1. Collection. We collect location information to provide charging services at your requested location. This may include precise GPS coordinates, address information, and general location data.6.2. Use. Location information is used to dispatch charging technicians to your location, optimize service routes, and provide location-based features. 6.3. Control. You can control location sharing through your device settings, though this may limit certain features of our Services. 7. YOUR DATA PROTECTION RIGHTS 7.1. Right to Access. You have the right to request information about the personal information we collect, use, and disclose about you. 7.2. Right to Correction. You have the right to request correction of inaccurate personal information that we maintain about you. 7.3. Right to Deletion. You have the right to request deletion of your personal information that we have collected from you, subject to certain exceptions. 7.4. Right to Opt-Out. You have the right to opt-out of certain processing of your personal information, including the sale of your personal information and its use for targeted advertising. 7.5. Right to Data Portability. You may have the right to receive your personal information in a structured, commonly used, and machine-readable format. 7.6. Right to Withdraw Consent. Where we rely on your consent to process your information, you have the right to withdraw that consent at any time. 7.7. How to Exercise Your Rights. To exercise the rights described above, please submit a verifiable consumer request to us by emailing us at info@joosercharge.com, calling us at 888- 462-4817, or visiting www.jooser.com 8. CALIFORNIA PRIVACY RIGHTS California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it's used. 9. INTERNATIONAL TRANSFERS Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers. 10. DATA SECURITY We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. 11. DATA RETENTIONWe retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. 12. CHILDREN'S PRIVACY Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected personal information from a child under 18, we will delete that information promptly. 13. THIRD-PARTY LINKS AND SERVICES Our website and mobile app may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to such third-party services. 14. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy from time to time. Any changes are subject to the modification terms outlined in Section 12 of our Terms of Service. 15. CONTACT US If you have any questions about this Privacy Policy, please contact us using the information provided in Section 15.8 of our Terms of Service, or by emailing us at info@joosercharge.com. 16. DISPUTE RESOLUTION 16. GOVERNING LAW AND DISPUTE RESOLUTION This Privacy Policy shall be governed by the laws of the State of New York. Any disputes arising from or related to this Privacy Policy shall be resolved in accordance with the Dispute Resolution process detailed in Section 11 of our Terms of Service. You are encouraged to contact us first to resolve any concerns about our privacy practices. ACKNOWLEDGMENT By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.