JOOSER CHARGETerms of Service and Privacy PolicyTERMS OF SERVICEWebsite: https://www.jooser.com/Last Updated: 07/10/20251. ACCEPTANCE OF TERMS By accessing or using the Jooser website (www.jooser.com), mobile application, or services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services.2. DESCRIPTION OF SERVICESJooser provides on-demand mobile electric vehicle (EV) charging services. Our services include:Mobile EV charging at customer-specified locationsScheduling and booking platform via website and mobile appPayment processing for charging servicesCustomer support and service management3. ELIGIBILITYYou must be at least 18 years old and have the legal capacity to enter into contracts to use our Services. By using our Services, you represent and warrant that you meet these requirements.4. USER ACCOUNTS4.1 Account CreationYou may need to create an account to access certain features of our Services. You agree to provide accurate, current, and complete information during registration.4.2 Account SecurityYou are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.4.3 Account TerminationWe reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion.5. USE OF SERVICES5.1 Permitted UseYou may use our Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services:In any way that violates applicable laws or regulationsTo transmit harmful, offensive, or inappropriate contentTo interfere with or disrupt the Services or serversTo attempt to gain unauthorized access to any part of the Services5.2 Vehicle RequirementsYour electric vehicle must be compatible with our charging equipment and meet safety standards. You are responsible for ensuring your vehicle is in proper working condition for charging.6. CHARGING SERVICES6.1 Service AvailabilityCharging services are subject to availability in your area. We do not guarantee continuous availability of services.6.2 Scheduling and CancellationYou may schedule charging services through our platform. Cancellation policies and fees may apply as specified in our app or website.6.3 Access RequirementsYou must provide safe and legal access to your vehicle's charging port. This includes ensuring adequate space for our charging equipment and compliance with local regulations.7. PAYMENT AND BILLING7.1 PricingPricing for charging services is displayed in our app and website. Prices may vary based on location, time, and service type.7.2 Payment MethodsWe accept various payment methods as specified in our platform. By providing payment information, you authorize us to charge the applicable fees.7.3 Billing DisputesIf you believe you have been incorrectly charged, you must contact us within 30 days of the charge for resolution.8. INTELLECTUAL PROPERTYAll content, features, and functionality of our Services are owned by Jooser or its licensors and are protected by copyright, trademark, and other intellectual property laws.9. LIMITATION OF LIABILITYTO THE MAXIMUM EXTENT PERMITTED BY LAW, JOOSER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF USE, DATA, OR PROFITS.10. INDEMNIFICATIONYou agree to indemnify and hold harmless Jooser from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.11. DISCLAIMERSTHE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.12. CHANGES TO TERMSWe reserve the right to modify these Terms at any time. We will notify you of material changes through our Services or by email.13. GOVERNING LAWThese Terms are governed by the laws of the state of New York, without regard to conflict of law principles.14. CONTACT INFORMATIONFor questions about these Terms, please contact us at:Email: info@joosercharge.comPhone: 888-462-4817PRIVACY POLICYWebsite: https://www.jooser.com/Last Updated: 07/10/20251. INTRODUCTIONThis Privacy Policy describes how Jooser ("we," "us," or "our") collects, uses, and protects your personal information when you use our mobile EV charging services.2. INFORMATION WE COLLECT2.1 Personal InformationWe collect information you provide directly to us, including:Name, email address, and phone numberBilling and payment informationVehicle information (make, model, charging specifications)Location data for service deliveryAccount preferences and settings2.2 Automatically Collected InformationWe automatically collect certain information when you use our Services:Device information (device type, operating system, unique device identifiers)Usage data (pages visited, features used, time spent)Location data (when you use location-based services)Cookies and similar tracking technologies2.3 Third-Party InformationWe may receive information about you from third parties, such as:Payment processorsSocial media platforms (if you connect your accounts)Marketing partnersPublic databases3. HOW WE USE YOUR INFORMATIONWe use your information to:Provide and improve our charging servicesProcess payments and billingCommunicate with you about services and updatesCustomize your experienceEnsure safety and securityComply with legal obligationsConduct research and analytics4. INFORMATION SHARINGWe may share your information with:Service providers and contractors who assist in our operationsPayment processors and financial institutionsLegal authorities when required by lawBusiness partners with your consentIn connection with business transfers or mergersWe do not sell your personal information to third parties for their marketing purposes.5. LOCATION INFORMATION5.1 CollectionWe collect location information to provide charging services at your requested location. This may include:Precise GPS coordinatesAddress informationGeneral location data5.2 UseLocation information is used to:Dispatch charging technicians to your locationOptimize service routes and availabilityProvide location-based features and services5.3 ControlYou can control location sharing through your device settings, though this may limit certain features of our Services.6. DATA SECURITYWe implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.7. DATA RETENTIONWe retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.8. YOUR RIGHTSDepending on your location, you may have rights regarding your personal information, including:Access to your personal informationCorrection of inaccurate informationDeletion of personal informationPortability of your dataObjection to processingWithdrawal of consent9. COOKIES AND TRACKINGWe use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.10. CHILDREN'S PRIVACYOur Services are not intended for children under 13. We do not knowingly collect personal information from children under 13.11. INTERNATIONAL TRANSFERSYour information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.12. CALIFORNIA PRIVACY RIGHTSCalifornia residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it's used.13. CHANGES TO THIS POLICYWe may update this Privacy Policy from time to time. We will notify you of material changes through our Services or by email.14. CONTACT USFor questions about this Privacy Policy or to exercise your rights, please contact us at:Email: info@joosercharge.comPhone: 888-462-4817This document serves as both Terms of Service and Privacy Policy for Jooser mobile EV charging services. Please ensure you customize the bracketed placeholders with your specific information and have this document reviewed by legal counsel before implementation.